If your Internet is down, you're not alone

Final update: CenturyLink says that a cable cut was to blame for the outage, and that service has been restored. You may need to unplug and restart your router to get back online.

If you're without your DSL connection to the Internet today, you're not alone -- certainly not in Central Iowa:


Update - 10:45 am: CenturyLink has acknowledged the problem, about an hour after the first reports of trouble:


Lots of other users have reported problems. DownDetector says the reports started around 9:48 this morning:


Update - 11:30 am: "CenturyLink technicians are working to resolve a network issue affecting broadband services for customers in the Des Moines area."


Update - 11:35 am: The heat map showing where trouble reports have come in is growing.

Update - 11:50 am: The Internet Traffic Report is sending mixed signals. They're showing about 15 outages across the country, but still a high-quality speed for North America overall. Seems conflicted.

Update - 12:05 pm: A number of people have asked CenturyLink about the cause of the outage. No public responses appear to have been shared yet.


Update - 12:20 pm: No new "official" updates have come in since the last report at 11:27. It's turning into a rough day for some customers:


Update - 12:40 pm: One anonymous user on Twitter says their service has been restored in Urbandale:


A different user says she was told by telephone to expect service restoration at 10:00 pm:


Update - 1:10 pm: No updates have been shared on official channels since 11:30.

Update - 1:45 pm: It's been reported elsewhere that the outage is over. There has been no official statement to that effect on CenturyLink's help channel, but I can confirm that service at my site has been restored. But it did take rebooting our router to get it back.


Update - 1:55 pm: CenturyLink says the problem has been resolved:

Brian Gongol

Brian Gongol

Want to know more about Brian Gongol? Get their official bio, social pages & articles on WHO Radio! Read more


Content Goes Here