Hy-Vee Temporarily Changes In-Store Return Policy

Hy-Vee says beginning Tuesday it will be temporarily suspend its return, refund and rain check policy until further notice.

"Hy-Vee stores across its eight-state region will not accept returns or issue rain checks for its products," officials said in a statement. "If customers find that any fresh product, such as produce, meat, seafood or deli items do not meet Hy-Vee’s standards for freshness, then those products can be exchanged for a new product. Non-perishable products, however, will not be accepted."

Randy Edeker is chairman, CEO and president and says "the health and well-being of our customers and employees remain our highest priority. Because we can’t trace where our products go after they leave our store, we can no longer accept certain products for return. With this change, our customers can feel safe knowing that all products they purchase at their local Hy-Vee have been in our stores the entire time,” Edeker says.

If a customer has a defective product they have purchased at the store, officials say they can exchange it for a new item, since those products won't be restocked.

"Additionally, due to unprecedented demand for certain products and limited product availability, Hy-Vee stores will temporarily stop issuing rain checks for products that are out of stock," company officials said in a statement.

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